Customer Service Specialist - Overnight Weekend Shift Job at Prestige Staffing, Temple, TX

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  • Prestige Staffing
  • Temple, TX

Job Description

JobID: 51549

Customer Service Specialist - Overnight Weekend Shift

Pay
$18/hr

Location
Fieldglass (Remote or specified location depending on client requirements)

Summary
We are seeking a dedicated Customer Service Specialist to join a dynamic team on an overnight weekend schedule. The ideal candidate will excel in handling high-volume phone interactions, dispatching work requests, and providing exceptional customer service in a fast-paced healthcare environment. This role offers an opportunity to contribute to vital patient support services, monitor environmental alarms, and assist with departmental workflows, ensuring seamless operations during overnight hours.

Requirements
  • US Citizen or Permanent Resident
  • High School Diploma or GED
  • Minimum of 1 year experience in customer service, administrative support, healthcare, or call center environments
  • Ability to handle stressful situations with professionalism and courtesy
  • Proficiency in Microsoft Office Suite
  • Excellent communication skills in English, both written and verbal
  • Capable of working from Thursday through Monday, 10:00 PM to 6:30 AM (includes 30-minute lunch)
  • Able to sit or stand for extended periods and lift light materials (10-20 lbs.)
Responsibilities
  • Answering inbound calls from public and internal clients, including employees, patients, and visitors
  • Dispatching work requests accurately and efficiently
  • Monitoring environmental alarms such as doors, gates, parking lot intercoms, and CCTV systems
  • Assisting with workflow management for patient transporters and other department functions
  • Supporting special projects and initiatives to improve departmental processes
  • Collaborating with team members and leadership to optimize service delivery and departmental performance
  • Providing conflict resolution and maintaining a professional, courteous demeanor at all times
Benefits
  • Competitive hourly pay
  • Stable contract position with a minimum 6-month commitment
  • Opportunities for professional development within healthcare support services
  • Supportive team environment dedicated to delivering excellent customer care
  • Flexible schedule during overnight hours to accommodate work-life balance

Job Tags

Hourly pay, Permanent employment, Contract work, Work at office, Remote work, Flexible hours, Weekend work,

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